Dawn Wilcox, a disabled army veteran was forced to wet herself and sit in her own urine for hours after airline staff ignored her pleas to use the bathroom.
Dawn Wilcox, a veteran soldier from Killeen,Texas, is wheelchair bound after an injury while serving in the forces.
The woman says American Airlines flight stewards delayed her from getting off the plane to use the restroom.
When she then missed her connecting flight, Dawn Wilcox was forced to sit in urine-soaked clothes for hours, KWTX News reported.
Dawn Wilcox was flying home from a friend’s funeral in New York, when the incident happened.
Dawn Wilcox told MSNBC: “They landed and started letting people off.
“I said, <<Ma’am, I’m really about to go in my pants>>. I was almost in tears. They’d already let three quarters of the people off and it was too late, I’d already wet my pants.”
American Airlines says cabin crew offered her an on-board wheelchair with which she could have gone to the restroom. The airline also said Dawn Wilcox declined the offer as she wanted to use her own wheelchair which was stowed away in the hold.
But veteran Dawn Wilcox told MSNBC that she was not offered a wheelchair on board.
Dawn Wilcox said American Airlines did offer her a shower, but that she didn’t have any clean trousers to put on and was not given any.
American Airlines also offer her a food voucher and $100 credit towards another flight, she said.
American Airlines have now offered Dawn Wilcox a formal apology.